Staying safe online
Important information about online security
How PlusFX protects your data
Precautions you should take
Suspicious contact claiming to be PlusFX
Reporting
Fraud
How PlusFx protects your data
- We use the highest levels of data encryption on our websites and applications
- A strong team of professionals is constantly monitoring and always prepared to respond to any incident or irregular activities in online payments
- We take all controls to maintain the PlusFX Direct portal as a safe place for executing your transactions
- Passwords must be of a certain complexity and length
- For any update of personal information/processing of any of your personal data requests, we will verify that you made this request prior to taking any action
- 2 step verification option
- Automated email confirmations for changes to your account password
- We have a Data Protection Officer monitoring GDPR compliance and we are regularly audited by external parties against all the controls we have in place to protect our systems and data
Details of how we obtain and use your data can be found in our privacy policy.
Precautions you should take
When it comes to online banking and financial operations, there are several precautions you should take to prevent potential fraud or scam attempts.
On this page, you will find guidelines and tips for keeping your data and finances safe and secure online.
Beware of Phishing
Phishing emails are a common tactic used by fraudsters, used to obtain personal information by posing as a trusted company. Never open any attachments or click on any links in any emails that are suspicious, or respond to them. Watch out for scammers using similarly named email domains to appear as if the communication is from an official source. Whilst not always the case, such emails often contain spelling mistakes or improper formatting which can be an indication that something is not right.
Voice phishing and number spoofing is another method used to convince victims to disclose sensitive data so always confirm the authenticity, even it is from a number you recognise.
Secure Browsing
When browsing online, check that the website has https:// and the secure padlock icon in the URL bar. Beware of website spoofing, where a legitimate website is cloned and used to collect customer information, often sent via phishing emails or browser pop up windows.
Only use secure internet connections and not public WIfi, as such networks are more open to hacking. If you use a shared computer, never save login information and clear the cache and cookies after each session.
Viruses & Malware
Malicious malware and viruses can send information from your device or change transaction details in an attempt to steal your identity or funds.Don’t download files or programs from unknown sources.
Set up anti-malware software on any devices that you may use and frequently update them. You should also ensure that you have the latest OS updates on your device.
Don’t disclose your data!
Never share your password(s) or sensitive account information with anyone, nor should you write down any passwords or access codes. Be wary of any contact asking you to provide account details or personal information such as your ID.
PlusFX and other reputable companies would never ask for such details and you should deem any such contact or requests to be suspicious.
Don’t make it easy
Sometimes it is easy for fraudsters simply because of a lack of password complexity or changing. Change your password(s) frequently and use a combination of symbols, numbers, upper and lowercase letters. Don’t use passwords that contain family names, pets or nicknames, as these are easily guessable. Use different passwords for different websites and enable multi-factor authentication wherever possible.
Suspicious contact claiming to be PlusFX
For clarity, we would like to highlight that PlusFX:
- Does not provide the physical exchange of, or payment services relating to Cryptocurrencies.
- Will never ask you for your password(s) or other sensitive information.
- Will never request that you make any transfers to and from your account. Only make payments via our PlusFX Direct portal.
- Will not engage in any investment or trading advice.
- Will never request that you provide your credit cared details or you bank account information.
- Services do not include asset management or the guarantee of any returns on investment.